Privacy Policy
Introduction At Casa de Luz, we are committed to protecting your privacy and ensuring that your personal data is handled with transparency, care, and security. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us. By using this website, you agree to the collection and use of information in accordance with this policy.
Applicable Law Casa de Luz operates in accordance with applicable data protection regulations, including:
- Law No. 8968 of Costa Rica (Protection of Personal Data)
- General privacy principles aligned with the EU General Data Protection Regulation (GDPR) These laws regulate how personal data is collected, processed, and protected.
Information We Collect We may collect the following personal information when you interact with our website:
- Information you provide voluntarily:
- Full name
- Email address
- Phone number
- Travel preferences or inquiries
- Any information submitted through contact forms
Automatically collected data:
- IP address
- Browser type and device information
- Pages visited and browsing behavior
- Cookies and tracking technologies
Purpose of Data Collection Your data is collected and processed for the following purposes:
- To respond to inquiries and requests
- To provide information about Casa de Luz services and stays
- To personalize your experience
- To improve website performance and user experience
- To send relevant communications (only with your consent) We do not process payments directly through the website.
Legal Basis for Processing We process your data based on:
- Your consent (when you submit forms or accept cookies)
- Our legitimate interest in responding to inquiries and improving services
- Compliance with legal obligations
Data Sharing and Disclosure We do not sell or rent your personal data. Your data may be shared only with:
- Trusted service providers (hosting, analytics, marketing tools)
- Legal authorities when required by law All third parties are required to maintain strict confidentiality and data protection standards.
Data Retention We retain your personal data only for as long as necessary to:
- Fulfill the purpose for which it was collected
- Comply with legal obligations
- Resolve disputes or enforce agreements You may request deletion of your data at any time.
Cookies and Tracking Technologies Our website uses cookies to enhance your experience and support marketing activities. This includes:
- Essential cookies (for website functionality)
- Analytics cookies (to understand usage)
- Advertising cookies (to deliver relevant ads) Cookies that track user behavior require your prior consent before being activated. You may accept, reject, or manage cookies through your browser or our cookie settings tool.
Data Security We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Your Rights Depending on your location, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability To exercise your rights, you may contact us directly.
International Data Transfers Your data may be processed or stored outside your country, including in jurisdictions with different data protection laws. In such cases, we ensure appropriate safeguards are in place.
Third-Party Links Our website may contain links to external websites. We are not responsible for their privacy practices.
Updates to This Policy We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date.
Contact
For any questions regarding this Privacy Policy or your personal data, please contact:
Casa de Luz
[Insert Email Address]
[Insert Legal Address]
At Casa de Luz, privacy is part of the experience—handled with the same care, discretion, and intention as every detail of your stay.